Privacy Policy
Privacy Policy
Vuori respects customer privacy and is committed to explaining how information is collected, used, protected, and managed when you shop with us, contact our support team, or interact with our website.
Information We Collect
Vuori may collect information you provide directly when placing an order, creating an account, subscribing to emails, contacting customer support, or using forms on our website.
- Name, email address, billing details, and shipping details.
- Order information, product selections, and purchase history.
- Account login details, if you create an account.
- Messages, photos, or files you send to customer support.
- Website activity information collected through cookies and similar technologies.
How We Use Information
Vuori uses customer information to operate the store, support purchases, communicate with customers, and improve the website experience.
- To process, confirm, and manage orders.
- To provide customer support for orders, products, accounts, returns, and exchanges.
- To send order-related messages and service updates.
- To personalize and improve website functionality.
- To help protect the website, customers, and store operations from misuse or fraud.
Order Processing
When you place an order with Vuori, we use the information you provide to review the order, prepare purchase details, send confirmations, respond to support requests, and manage order-related communication.
Please make sure your checkout and contact information is accurate so we can communicate with you about your order when needed.
Payment Information
Vuori uses PayPal, Stripe, and Credit Card payment options to help process customer payments. Payment information is handled through the checkout process provided by those payment services.
Please do not send full payment card numbers, passwords, or other sensitive payment details by email or through a contact form.
Cookies and Analytics
Vuori uses cookies and analytics tracking to support website functionality, understand how visitors use the site, improve page performance, remember preferences, and help maintain a smoother shopping experience.
You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Email Marketing
If you subscribe to Vuori emails, we may use your email address to send marketing messages, store updates, product news, promotions, and related ecommerce communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those messages or by contacting us at [email protected].
Service Providers
Vuori may share necessary information with service providers that help operate the store, process payments, fulfill customer requests, provide website functionality, support analytics, and assist with customer communication.
These providers are expected to use customer information only as needed to provide services to Vuori.
Data Security
Vuori uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no online system, transmission method, or storage method can be guaranteed to be completely secure.
Customers should avoid sending sensitive information through email or contact forms unless it is necessary for support.
Data Retention
Vuori keeps customer information for as long as needed to provide store services, manage orders, respond to support requests, maintain records, resolve issues, and meet operational needs.
When information is no longer needed, Vuori may delete, anonymize, or securely retain it as appropriate for store operations.
Customer Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the ability to request access, correction, deletion, restriction, or updates to certain information.
To make a privacy-related request, please contact Vuori at [email protected]. We may need to verify your identity before responding to your request.
Children’s Privacy
Vuori is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
International Users
If you visit or shop with Vuori from outside the region where the website is operated, your information may be processed in locations where service providers or store systems operate.
By using the website, you understand that information may be handled as needed to provide ecommerce services and customer support.
Policy Updates
Vuori may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or customer support processes.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Information
For questions about this Privacy Policy or how Vuori handles customer information, please contact us by email.
Email: [email protected]
Your Privacy Matters
Vuori uses customer information to support a clear, secure, and helpful shopping experience. We encourage customers to contact us with privacy questions or account-related concerns.
For privacy support, email [email protected].
