Return Policy
30 Days Free Returns
Vuori wants your return experience to feel clear and simple. Please review the return rules below before sending any item back.
Easy Returns Within 30 Days
Vuori offers 30 Days Free Returns on eligible items. To begin a return, customers must contact customer service first to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Window
You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted.
To help us process your request quickly, please contact Vuori support before sending back your item.
Return Eligibility
Returned items must meet the eligibility requirements below.
- Items must be unused, unworn, unwashed, and in original condition.
- Items should include original tags, packaging, and accessories when applicable.
- Items must not show signs of wear, damage, stains, fragrance, or alteration.
- Proof of purchase or order information may be required to review your request.
Non-Returnable Items
Certain items may not be eligible for return.
- Items marked as final sale or non-returnable at the time of purchase.
- Gift cards or store credit, if applicable.
- Items that have been worn, washed, used, altered, or damaged after delivery.
- Items returned without first contacting customer service for return instructions.
How to Start a Return
To start a return, please email our customer service team at [email protected].
- Include your order number and the email address used at checkout.
- Tell us which item you want to return and why.
- Wait for our return instructions before shipping anything back.
- Use the return details provided by customer service for your return shipment.
Return Shipping Cost
Eligible returns started through Vuori customer service are covered under our 30 Days Free Returns service.
Please do not send a return to any address before contacting customer service. We do not display a fixed return address on this page because return details must be confirmed for each request.
Refund Process
Once your returned item is received and inspected, Vuori will review the item condition and return eligibility.
Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time for funds to appear may vary depending on your payment provider.
Exchanges
If you need a different size, color, or item, please contact customer service first. Our team will review your request and provide the correct exchange or return instructions based on item availability and eligibility.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please email [email protected] as soon as possible.
Include your order number, a description of the issue, and clear photos of the item and packaging so we can review your request.
Need Return Help?
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted. Vuori is here to help make your return request clear, simple, and properly reviewed.
